Key Account Traffic Controller

Role Overview

Join Röhlig Logistics as a Key Account Traffic Controller to drive exceptional service across key customer accounts. This role involves visibility of all inbound/outbound freight traffic, evaluating rates and routes, and optimizing transportation and logistics services. The position is a corporate role and is remote, with occasional requirement to work from a Rohlig office.

What You Will Do

Responsibilities include monitoring timely payments, supporting creation and implementation of customer-specific COP's, and ensuring customer difficulties are timely investigated and resolved. The role also involves maintaining knowledge of best practices, supporting CRM maintenance, and communicating with the global Rohlig and agent network.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, strong organizational skills, and a strong track record in customer satisfaction and customer-facing communication. The role requires a minimum of 5 years of experience in international freight forwarding and a good network of logistics vendors.

Requirements

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong track record in customer satisfaction and customer-facing communication
• Excellent operational knowledge in international freight forwarding (Minimum 5 Years)
• Good network of logistics vendors both on the local and national level
• Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes
• Knowledge of various quote platforms
• Advanced CW1 experience
• Strong logistical, analytical problem-solving skills
• Ability to handle multiple priorities and work well under pressure while meeting deadlines
• Willingness to work flexible or extended hours when required to resolve freight-related emergencies
• Willingness to travel (if needed)
• Strong collaborative skills with the ability to work with teams and remote direct reports

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Generous Paid Time Off (PTO)
• Supportive Work Environment