L1 Support Engineer

Role Overview

Serve as the first line of technical support for end users, helping resolve issues related to Microsoft 365, account access, devices, and service requests.

What You Will Do

Troubleshoot account issues, provide basic support for Microsoft 365 applications, log and manage incidents, and escalate advanced issues to senior staff.

Why It Might Be a Fit

Ideal for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration.

Requirements

• 1+ year of IT Help Desk or technical support experience
• Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms)
• Strong communication and customer service skills
• Ability to follow processes and collaborate effectively with remote teams
• Eagerness to learn and grow in cloud administration and endpoint security
• Ability to create and maintain documentation (e.g., KB articles)