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Job description
Lead Engineer - Product Support Engineering role involves investigating field issues, driving corrective action, and coordinating with airline support managers. The position requires technical expertise in aircraft engine nacelle and experience in investigating field issues and resolving technical enquires. The role is customer-focused and requires effective communication and relationship-building skills.
The successful candidate will be responsible for field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing product support requirements. They will also be responsible for maintaining customer satisfaction with OEM partners, internal stakeholders, and customers.
The ideal candidate will have a strong technical background in aircraft engine nacelle, experience in investigating field issues and resolving technical enquires, and excellent communication and relationship-building skills. They will be able to work in a fast-paced environment and prioritize multiple tasks to meet deadlines.
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Company
Manufacturing
RTX integrates the capabilities of Collins Aerospace, Pratt & Whitney, and Raytheon to deliver cutting‑edge aerospace and defense solutions. The company designs and manufactures advanced aircraft engines, aerostructures, avionics, and precision weapons, while also providing cyber‑security, radar, and command‑and‑control systems. Its portfolio spans everything from aircraft propulsion and auxiliary power units to missile defense and space technologies, supported by program management and training services. By combining deep technical expertise with a global manufacturing footprint, RTX addresses complex challenges in aviation, defense, and space, positioning itself as a trusted partner for governments and commercial customers worldwide.