Order Management Manager

Role Overview

As an Order Management Manager, you will oversee the order management team and be the liaison between Russell Stover and LSNA to ensure timely and accurate processing of orders. You will foster a collaborative culture of continuous improvement to provide optimum service at optimum cost.

What You Will Do

Effectively address complex customer issues, perform issue resolution and root cause analysis, and work within multiple systems to ensure customer orders are processed in accordance with LSNA protocols.

Why It Might Be a Fit

We are looking for a leader with exemplary problem-solving ability who will challenge, motivate, and empower team members to grow professionally. You will identify and resolve seasonal item risks and opportunities, work closely with production timing and order shipment expectations, and lead talent management, professional development, and retention strategy for direct reports.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in Supply Chain
• Advanced skills in Microsoft Word, Excel, and an ERP system
• Excellent communication skills and the ability to speak, read, and write English fluently

Benefits

• Equal employment opportunities
• I-9 Employment Eligibility Verification
• Passing the urinalysis drug screen
• Education verification
• Satisfactory reference and background checks