Customer Support Analyst

We are looking for a Customer Support Analyst to join our Client Success team. The successful candidate will be responsible for delivering a positive overall client experience, driving increased client adoption, and educating clients about our market-leading solutions. The role will involve monitoring client requests, hosting client meetings, and partnering with internal teams to resolve client issues. The ideal candidate will have excellent communication skills, a strong interest in the capital markets, and a willingness to learn and adapt.

Requirements

• Proficient in MS Office Suite
• Interest in the Capital Markets and the financial markets
• Excellent written and verbal communication skills
• Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
• Good organizational and time-management skills to adhere to deadlines and deliverables
• Ability to work independently while still interacting within an integrated team structure
• Strong knowledge of internet applications (preferred)

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics