IT Support Technician

IT Support Technician role at a small consultancy providing IT, Cyber Security and Telecoms support to clients across the UK. Opportunity to learn new technologies and progress to further levels in the future.

Requirements

• Proven experience in an IT support / Service Desk related role
• Competent technical knowledge of IT systems, including hardware, software, and network configurations
• Experience supporting Microsoft applications including O365
• Proficiency in troubleshooting and resolving complex technical issues
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Familiarity with IT service management (ITSM) tools and practices
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• A customer-focused mindset with a commitment to providing high-quality support