We are looking for an energetic and forward-thinking Program Manager to join our Global Customer Success Strategy team at SailPoint. In this role, you will be instrumental in designing and shaping the overarching SailPoint Customer Experience (CX) strategy. You will spearhead the creation of scalable, strategic lifecycle programs focused squarely on accelerating product adoption, securing retention, and continuously improving the end-to-end customer journey on a global scale.
Requirements
- Experience: 3+ years of experience in program management, ideally within SaaS or software industries, with a successful history of driving strategic lifecycle programs (adoption, retention, and CX initiatives).
- Strategic Vision: Strong strategic mindset with the demonstrated ability to conceptualize, design, and implement comprehensive CX and customer success programs from the ground up.
- Tooling Familiarity: Experience working with or alongside Customer Success platforms (e.g., Gainsight), marketing automation tools, or digital community/self-service platforms to deliver scaled programs.
- Data-Driven Decision-Making: Proficient in analyzing data, generating actionable insights, and tying program performance directly to core SaaS metrics (GRR, NRR, TTV, adoption milestones).
- Communication: Excellent communicator, with the ability to articulate ideas, influence cross-functional stakeholders, and present confidently at all levels of the organization.
- Project Management Expertise: Proven ability to manage multiple, complex projects under tight deadlines, balancing competing priorities and driving alignment across distinct teams.
Benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
