Service Cloud Solution Engineer

Role Overview

The Service Cloud Solution Engineer is responsible for communicating Service and Support product offerings and architecture to prospects and customers. They must have a strong desire to improve technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, and configure solutions that address these requirements.

What You Will Do

Evangelizing Service Cloud value to customers, assessing business requirements, developing a technical sales strategy, configuring and demonstrating solutions, and discussing solution architecture.

Why It Might Be a Fit

The successful candidate should bring experience that establishes credibility and maintain a presence/delivery that is confident and assured. They must be able to work well in a matrix organization, execute enablement activities, and travel up to 50% depending on location and assigned teams.

Requirements

• Deep functional understanding of call centre/contact centre operations and processes
• Curiosity and energy – ability to understand the customer’s true pain points and apply our solutions
• Ability to work as part of a team to tackle technical problems in multifaceted environments
• Ability to multi-task, work in a fast-paced team environment, understand and be responsive to solutions creatively
• Knowledge of related applications, relational database, and web technology
• Application configuration experience (applied understanding of setups/configuration of to customer needs)
• Good to have: Previous experience as a Sales Engineer/Architect for a CRM company or similar technology

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.