Manager I, Customer Success
SamsaraAtlanta, Georgia, United States
Posted January 14, 2026
Full Time
About the Company
Samsara is a pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations.
Job Description
Samsara is a pioneer of the Connected Operations Cloud, and we are looking for a Manager I, Customer Success to join our team. The ideal candidate will have experience in guiding enterprise customers through a structured value realization process, utilizing a defined engagement methodology. They will also have strong leadership presence, problem-solving skills, and a passion for exceeding customer expectations.
Requirements
- 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles
- 1+ years in a people manager or leadership role preferred
- Bachelor's degree from a 4-year accredited institution
- Experience with Enterprise SaaS preferred
- Led a team where each team member managed a portfolio of 50+ accounts
- Experience with "Tech Tech", Scale, or Digital Customer Success programs
- Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains
- Experience using Gainsight
Benefits
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Much, much more (visit Benefits site for details)
