Sr. Manager, Customer Success
SamsaraGeorgia, United States
Posted February 11, 2026
119000 - 170000 USD
Full Time
About the Company
Samsara is the pioneer of the Connected Operations Cloud, which enables organizations to harness IoT data to improve their operations.
Job Description
We are looking for a Sr. Manager, Customer Success to lead and develop a high-performing team of Customer Success Managers. The ideal candidate will have experience working in Customer Success, account management, or strategic consulting roles, with a minimum of 5 years of experience. The role will involve defining and executing scalable, long-term customer success strategies, leading critical customer engagements, and hiring, developing, and coaching a high-performing team.
Requirements
- 5+ years of experience in Customer Success, account management, or strategic consulting roles
- 3+ years of experience in a people manager or leadership role
- Bachelor's degree from a 4-year accredited institution
- Experience working for a SaaS company
- Led a team where each team member managed a portfolio of 50+ accounts
- Experience with 'Tech Tech', Scale, or Digital Customer Success programs
- Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains
- Experience using Gainsight
Benefits
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
