We help the world run better at SAP by enabling customers to bring out their best through collaboration, learning, and development, and offering various benefit options. As a Technical Service Manager, you will contribute to SAP's global strategy by supporting customers with their SAP S/4HANA adoption and cloud transformation journey.
Requirements
- Primary contact for customers for discussions about SAP technology and innovations
- Understand the customer business, goals, and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
- Minimum 3+ years of SAP Technical administration and operations of SAP Solutions in the domain of SAP Basis
- Minimum 3+ years of experience in customer facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
- Experience in de-escalating critical situations.
- Fluency in English and Japanese.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
Benefits
- Flexible working models
- Focus on health and well-being
- Caring team environment
- Strong focus on learning and development
- Recognition for individual contributions
- Variety of benefit options
