Technical Service Manager

SAP is seeking a Technical Service Manager to oversee all technical aspects of the customer lifecycle, providing proactive, fixed-scope, outcome-based services across the full SAP stack. The role will be part of the ECS North America regional team and will work with customers to deliver high-quality results consistently.

Requirements

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Strong technical project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
• 8+ years of experience with SAP Basis administrative duties REQUIRED.
• 8+ years of customer-facing SAP Technical Consulting experience.
• 8+ years of solution design, enterprise architecture, and/or SAP implementation.
• 4+ years’ experience in technical project management for SAP Operations or Implementation

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance