Trusted Partner for your all IT Needs. We are seeking a NICE Developer with 7+ years of experience in NICE v3.1/4.1 systems.
Requirements
- 7 + years of relevant IT experience in NICE v3.1/4.1 systems (mandatory)
- Experience with call and voice recordings systems.
- Awareness of maintenance activities/health checks for NICE systems and NICE perform applications.
- Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used Monitoring / Scheduling tools.
- Experience in incident and problem management and the ability to identify cross functional or technical issues and trouble shooting skills.
- Ability to be flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to development & infrastructure releases.
