Technical Support / Application Support Specialist

We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
• 1–3 years of experience in technical support, application support, or application development roles
• Knowledge of the software deployment cycle, microservices, and API testing scenarios
• Knowledge of DB queries and troubleshooting
• Familiar with various programming languages (Java, NodeJS, Flutter, React....etc)
• Hands-on experience with application troubleshooting (logs, debugging, APIs, integrations, database queries)
• Familiarity with system and application monitoring tools (New Relic, Grafana, Prometheus, etc.)
• Strong knowledge of ITIL principles (Incident, Problem, and Change Management)
• Familiarity with ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk, etc.)
• Familiar with the FinTech industry
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication and customer service skills
• Ability to work under pressure and handle multiple tasks simultaneously
• Willingness to participate in on-call rotations for incident handling (if applicable)

Benefits

• Hybrid work model
• Healthy working environment
• Medical Insurance
• Social Insurance