Customer Success Manager

Saviynt is seeking a Senior Customer Success Manager to manage customer loyalty and adoption of their innovative products and services. The successful candidate will drive value-based outcomes, provide customer categorization, and coordinate routine health checks to ensure customers stay on track towards their goals.

Requirements

• Serve as the primary point of contact for customers after implementation.
• Manage the subscription renewal pipeline and maintain cognizance of customer health.
• Develop a deep, trusting relationship with customer key personnel and larger teams.
• Coordinate and conduct meetings between customers and Saviynt cross-functional teams.
• Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance