Insurance Associate (Spanish) - Peru

We are looking for a high-impact Virtual CSR / Gatekeeper to act as the frontline of a fast-growing agency managing six office locations and approximately $6M in premium. This role is critical in providing the structure and bandwidth needed following recent team changes.

Requirements

• Bilingual Proficiency: Must be fluent in both English and Spanish to support a client base that is ~60% Spanish-speaking.
• Exceptional verbal and written clarity; ability to handle high-volume inbound calls with confidence and poise.
• Prior experience with insurance servicing tasks (endorsements, intake, payments) is highly preferred.
• Comfortable working within Zywave or similar Agency Management Systems and VOIP platforms.
• Proactive Problem Solver: You don’t just take a message; you look for ways to resolve the client's basic needs on the first call.
• Detail-Oriented: Meticulous about capturing data accurately to support the agency’s workflows.
• Resilient: Comfortable in a fast-paced environment where your role directly impacts the team's ability to scale.

Benefits

• Market Competitive Base Salary
• Allowances: Internet, Electricity, and Wellbeing
• Medical Insurance: Provided for you
• Performance-based, annual, and company-wide success bonuses