End User Services Engineer | IT | Ogilvy Ghana

The End User Services Engineer will provide on-site support services to WPP employees, agencies, and clients, managing IT service desk issues and collaborating on infrastructure and management projects.

Requirements

• Bachelor's degree in computer science, Information Technology, Information Systems, or Computer Engineering
• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience with Windows and Mac operating systems
• Working knowledge of Audio/Visual (AV) technology
• Excellent problem-solving skills
• Strong empathy and effective communication with end-users
• Ability to build excellent relationships based on trust and mutual respect
• Excellent written and verbal communication skills
• Effective time management and prioritization skills
• Ability to maintain a professional demeanor under stress while remaining friendly and approachable
• Proactive and 'can-do' attitude

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement