Learning & Development Specialist, Contact Center

Scene+ is hiring a Learning & Development Specialist to ensure Contact Centre staff have the knowledge and skills needed to provide exceptional service to our Members. As our new Learning & Development Specialist, you will partner training teams and vendors to ensure learning materials and programs are targeted, timely, and highly effective.

Requirements

• Progressive experience in Learning & Development or Training
• Delivering onboarding, refresher, and ad hoc training in fast-paced, frontline or Contact Centre environments
• Understanding of adult learning principles and training best practices
• Excellent verbal, written, and presentation skills

Benefits

• Health and wellness benefits
• Employer-matched RRSP savings
• Performance-based bonus program
• Perks including free movies and free grocery delivery