The Sr Technical Services Team Lead at OTAVA is responsible for overseeing a team of technical professionals who provide high-quality managed cloud and infrastructure services to clients.
Requirements
- Lead, mentor, and develop a team of Technical Services professionals to ensure high performance and career growth.
- Manage daily operations, including incident resolution, service request fulfillment, and escalations.
- Act as a technical escalation point, providing guidance and hands-on support for complex customer issues.
- Ensure adherence to service level agreements (SLAs) and proactively address potential service delivery challenges.
- Collaborate with cross-functional teams, including Engineering, Product, and Customer Success, to improve service offerings and customer experience.
- Drive process improvements and automation initiatives to enhance operational efficiency.
- Develop and maintain documentation, training materials, and best practices for the Technical Services team.
- Participate in technical assessments, audits, and compliance initiatives to ensure adherence to industry standards.
- Maintain up-to-date knowledge of cloud, security, and infrastructure technologies relevant to OTAVA’s service offerings.
- Support strategic planning for resource allocation, capacity management, and team scalability.
Benefits
- Hybrid work
- Competitive compensation package, base ($89k - $100k annually)
- 401(k) with company match
- Medical, dental, vision, HSA options
- Life and disability insurance
- Generous flexible PTO
- Paid holidays
- Paid volunteer time off
- Paid parental leave
- Professional development opportunities
- Employee Assistance Program
