Patient Services Representative - Dental

Role Overview

As a Patient Services Representative, you will be the first point of contact for patients and visitors. Responsibilities include scheduling appointments, verifying insurance coverage, registering patients, collecting copays and payments, maintaining patient records, and ensuring an exceptional patient experience from check-in through check-out.

What You Will Do

Greet and assist patients and visitors, answer phone calls, schedule appointments, verify insurance eligibility, register patients, collect copays and payments, maintain patient records, and ensure an exceptional patient experience.

Why It Might Be a Fit

This is an excellent opportunity for someone who enjoys working with people, thrives in a team-oriented environment, and is passionate about providing outstanding customer service.

Requirements

• High School Diploma or GED
• Minimum of 3 years of recent experience in a dental office front desk, receptionist, or scheduler role
• Experience using Dental Practice Management Systems (eCW or similar EDR software)
• Strong understanding of dental terminology
• Proficiency with Microsoft Office Suite
• Excellent customer service, communication, and telephone skills
• Strong attention to detail and organizational skills

Benefits

• Meaningful work serving the Philadelphia community
• Collaborative and mission-driven culture
• Opportunity to make a direct impact on patient care and access to healthcare
• Stable, full-time opportunity with a respected nonprofit organization