Clean guest rooms as assigned ensuring the hotels established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest and owner requests/complaints. Ensures the confidentiality and security of all guest rooms.
Requirements
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cleaning supplies, amenities and linens to assigned guest room.
- Empty trash containers and recycling.
- Remove all dirty towels and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Removes soiled robes and places fresh robes in guest rooms.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
- Clean, dust, polish at bar patios, sweep & mop, clean BBQs.
- Inspect all kitchen equipment the ensure par levels and cleanliness are met and replace as needed.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
- Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Vacuum throughout entire room and spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet and report the status to the appropriate supervisor or manager.
- Ensure all supply closets are stocked and ready for the following day.
- Report any deficiencies to the housekeeping office.
- Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
- Clean guest suite, entry ways, & patios.
- Sweep, dust, & mop stairs, rail-hands, windows, and cobwebs.
- Make up cribs and rollaway beds.
- Stock cleaning supply closets.
- Follows hygiene regulations for the sanitizing and washing of all guest room glassware.
- Handle guest and owner complaints, ensuring satisfaction.
- Report any damages or maintenance problems to your supervisor/housekeeping office.
- Adhere to Lost and Found policy including key control.
- Support safe work habits and contribute to a safe working environment at all times.
- Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
- Perform other related duties as requested by the supervisor.
