Customer Support Rep
SecurityMetricsUtah, United States
Posted May 13, 2024
Full Time
About the Company
SecurityMetrics is a leading data‑security and compliance firm that safeguards organizations handling sensitive information through a comprehensive suite of PCI, HIPAA, and GDPR solutions. With more than 20 years of experience and dual worldwide certification from Visa, MasterCard, and the PCI Security Council, the company delivers end‑to‑end PCI validations—including scans, assessments, forensic investigations, and P2PE assessments—alongside managed firewall services and vulnerability testing of over a million systems. Its award‑winning tools, such as PIIscan, PANscan, and the Health Network Portal, automate the discovery of PII and cardholder data, streamlining compliance for enterprises of all sizes. SecurityMetrics combines deep industry expertise with proactive customer service to provide customized security programs that simplify complex regulatory requirements. The firm’s culture of rigorous standards and continuous innovation positions it as a trusted partner for organizations seeking reliable, high‑quality data protection.
Job Description
Come work for a company that cares about you and your career. We are looking for experienced Customer Support staff to join our Customer Support team! As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs.
Requirements
- Provide basic customer support and account maintenance via phone or email
- Scope customers to determine their PCI Self Assessment Questionnaire type
- Help customers navigate and understand the PCI Self Assessment Questionnaire
