Technical Service Delivery Manager

We’re recruiting a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer. This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities.

Requirements

• Act as the main technical service delivery contact for the primary customer.
• Build strong, trusted relationships with customer stakeholders.
• Understand customer requirements, priorities, and constraints, translating these into deliverable technical work.
• Proactively manage expectations and provide clear, honest updates on progress, risks, and issues.
• Own technical delivery outcomes across projects, changes, and ongoing service activity.
• Take responsibility for escalations, delivery risks, and service issues.
• Plan, coordinate, and manage delivery of projects and major change activity.
• Maintain a strong working understanding of the customer’s environment and architecture.
• Line manage the technical delivery team, providing direction, clarity, and support.
• Hold regular one to ones, manage performance, and support professional development.
• Provide clear reporting to the IT & Operations Head on delivery status, risks, and customer sentiment.
• Ensure high quality documentation is produced and maintained throughout project delivery.

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits