Customer Service Representative
Select MedicalPennsylvania, United States
Posted March 18, 2026
33000 - 33000 USD
Full Time
About the Company
Select Medical is a leading provider of specialized hospital and rehabilitative care, offering long-term acute care hospitals, rehabilitation centers, and occupational health services. With over 50,000 colleagues serving more than 82,000 patients daily, Select Medical is committed to delivering exceptional patient care in a compassionate environment. The company is recognized for its industry-standard excellence and has been honored as one of America's Best-In-State Employers.
Job Description
Customer Service Representative position providing professional, courteous support for patient and insurance inquiries through phone, email, and in person, with responsibilities including answering calls, resolving account inquiries, and maintaining patient accounts.
Requirements
- High school diploma or GED
- Minimum of one year of customer service experience
- Proficiency with computer systems, including Windows-based technologies
- Experience in a call center or phone-based role
- Familiarity with medical billing, insurance processes, or healthcare front desk operations
- Strong problem-solving skills with the ability to work independently
- Excellent interpersonal, verbal, and written communication skills
- Ability to handle challenging situations with professionalism and positivity
- Experience managing sensitive information discreetly and securely
Benefits
- Comprehensive paid orientation program
- Generous Paid Time Off (PTO) and Extended Illness Days (EID)
- Health, dental, vision, and prescription insurance, plus life insurance
- 401(k) retirement plan with company match
- Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends