Supervisor, Central Communications role oversees emergency and non-emergency communications operations, leading frontline team members and making real-time operational decisions.
Requirements
- High School Diploma or equivalent (Required)
- Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment
- Emergency Medical Dispatcher (EMD) (Preferred)
- Emergency Telecommunicator Certification (ETC) (Preferred)
- FEMA ICS courses (Preferred)
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
