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Job description
We're looking for a Technical Support Engineer to be the first line of defense for developers and businesses building on Sent. You'll resolve technical issues, guide customers through complex integrations, and make sure they're successful on the platform.
Resolve technical issues, own the customer experience, escalate effectively, build internal knowledge, and surface product feedback.
We value directness, craftsmanship, and actually shipping things. In Pristina, you'll be part of a close-knit engineering and operations team doing real work — not support work, not maintenance work. Work that matters.
Company
Tech, Software & IT Services • Media & Communications
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Sent provides a unified API platform that simplifies business communication by enabling developers to send messages across multiple channels, including SMS and WhatsApp. The platform consolidates these channels into a single integration, streamlining operations and reducing complexity. Sent’s value proposition centers on reliability, scalability, and ease of integration. It empowers businesses to enhance customer engagement, automate notifications, and build robust communication workflows without the need to manage multiple vendor relationships. This makes Sent an ideal solution for companies seeking to improve their outreach and communication strategies.