Customer Service Manager – Operations & Experience, Lead a high-performing team in a fast-paced, high-volume customer service environment.
Requirements
- 10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments
- Experience managing large teams (30+ employees) in high-volume settings
- Proven ability to track, analyze, and improve KPIs
- Strong communication skills with the ability to coach, give feedback, and lead accountability conversations
- Comfortable working in a structured, process-driven environment
- Leadership style that is hands-on, performance-focused, and team-oriented
Benefits
- Health, dental, and vision coverage
- 401(k) retirement plan
- Paid time off: 10 days (15 after first year) + 10 paid holidays
