Customer Care Coordinator

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.

Requirements

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
• Accurately identify and document appropriate service and maintenance needed
• Coordinate shuttle or loaner service, as requested
• Effectively resolves customer issues or concerns
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance