At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.
Requirements
- Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
- Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
- Accurately identify and document appropriate service and maintenance needed
- Coordinate shuttle or loaner service, as requested
- Effectively resolves customer issues or concerns
- Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance