Customer Service Representative I

Role Overview

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.

What You Will Do

Answers incoming phone calls from customers, assists with call routing, handles customer concerns, resolves problems, maintains customer records, and adheres to CPI compliance regulations.

Why It Might Be a Fit

Must be able to multi-task, work effectively in a fast-paced environment, and communicate effectively with customers and coworkers.

Requirements

• High school diploma or equivalent
• 1 year experience working in customer service or other customer-facing environment
• Experience or training in computer use in an administrative office environment
• Excellent customer-service, communication, and interpersonal skills