Area Installation Specialist

The Area Installation Specialist is responsible for recruitment, training and utilization metrics for Installers in their geographical area. This role is responsible for the hiring, onboarding and training of all Installers in their assigned area to ensure customer expectations are meet while fostering and maintain critical relationships with Lowe’s Home Improvement.

Requirements

• Meet Company established Key Performance Indicators.
• Ensure superior customer satisfaction scores.
• Understand the installation contractor marketplace for a defined area, including working knowledge of key competitors, installer base, and local pricing structure.
• Recruit, Onboard, and Train Installers for an assigned geographical area.
• Negotiate Installer cost structure based upon marketplace rates and Service Pros Installation Group cost model.
• Utilize data, reporting, and key performance indicators to ensure gross profit margins and customer metrics are met.
• Conducting and analyzing surveys of applicants and Hiring Managers to choose efficient recruiting and hiring methods of Installers.
• Perform targeted store visits at the direction of Area Installation Manager or Regional Operations Manager to evaluate and support installer/Lowe’s relationship.
• In partnership with the workroom, develop and implement installer retention and appreciation plans.