Job description
The Escalation Specialist's primary responsibilities will be Lowe's ECR/Legal/Claims and repeat customer calls. The role involves processing documentation for insurance claims submitted by customers, utilizing software, databases, and tools, and working with multiple departments to research customer complaints.
Company
Construction
Service Pros Installation Group, Inc. is a family‑owned flooring installation company that partners exclusively with Lowe’s Home Improvement, operating workrooms across the Southeast, Northeast, and Midwest to deliver high‑quality flooring installation services.