Escalation Specialist

The Escalation Specialist's primary responsibilities will be Lowe's ECR/Legal/Claims and repeat customer calls. The role involves processing documentation for insurance claims submitted by customers, utilizing software, databases, and tools, and working with multiple departments to research customer complaints.

Requirements

• Associate degree in business administration or related field
• 2 - 3 years of relevant experience in processing insurance claims and customer service processes
• At least 2 years of direct experience with customer service escalation issues
• Strong attention to detail, excellent research skills, ability to meet deadlines, and cope with multiple tasks or projects simultaneously
• Problem Solving - Strong problem-solving skills
• Computer Skills - Intermediate level of expertise in the use of Microsoft Office Suite