IT Help Desk Technician

Role Overview

The IT Help Desk Technician provides assessment and resolution of incidents across the company's computing environment. This full-time position is responsible for ensuring proper computer operation so that employees can accomplish business tasks.

What You Will Do

The Help Desk Technician will receive, assess, prioritize, document, and actively resolve employee requests and issues. They will perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support.

Why It Might Be a Fit

This role requires a self-motivated achiever who gains satisfaction from providing excellent customer service. The ideal candidate will have excellent customer service skills, verbal and written communication skills, and industry certifications.

Requirements

• Proficient in Windows 11 Professional
• Proficient in Office 365
• Proficient in Microsoft Teams
• Proficient in Mobile device troubleshooting
• Proficient in Active Directory
• Familiar with Wired and wireless networking
• Familiar with SharePoint
• Familiar with Printer troubleshooting
• Familiar with Remote desktop and VPN
• 0-2 years of help desk experience in a professional environment
• Industry certifications preferred