Customer Support Specialist

We are seeking a responsive and customer-focused Customer Support Specialist to serve as the first point of contact for all ZenroxIQ platform users, including healthcare providers and suppliers. The ideal candidate is tech-savvy, highly organised, and empathetic, with a strong ability to resolve user issues efficiently while delivering an exceptional customer experience.

Requirements

• Minimum of 2+ years' experience in Customer Support, Technical Support, or a similar user-facing role
• Excellent written and verbal communication skills with strong emotional intelligence
• Strong problem-solving skills and ability to learn quickly in a fast-paced environment
• Ability to remain calm, professional, and solution-oriented under pressure
• Experience with helpdesk tools such as Zendesk, Intercom, or Jira Service Desk
• Strong organisational skills with the ability to manage multiple tasks simultaneously

Benefits

• £30,000 salary
• Equity participation