Customer Experience Representative

Join the team at Silencer Shop as a Customer Experience Representative, providing pre- and post-purchase support for customers and dealers, and assisting with ATF Forms 1, 3, and 4 applications and submissions. Help make the world a quieter place in a fast-paced, dynamic environment.

Requirements

• At least 2 years of experience in a customer support or service role
• Strong phone presence and clear communication skills
• Excellent interpersonal and customer service abilities
• Proven empathy for customers and dealers navigating regulatory processes
• Strong verbal and written communication skills
• Effective analytical and problem-solving skills
• Excellent multi-tasking abilities and attention to detail
• A hunger to learn and grow
• Team-oriented, collaborative spirit
• A passion for the firearm industry is a must
• Strong computer and systems troubleshooting skills

Benefits

• Health insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• Flexible Schedule
• 401(k) matching
• Paid time off
• Potential for WFH