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Job description
Solutions Architects are responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings. They execute short and long-term customer projects through a queue, coordinating with the CS organization to deliver technical discovery, stakeholder management, and architectural recommendations.
Lead customer onboarding and professional services engagements, contribute to process design and improvement, drive rapid time-to-value through quality project execution, and work with CS, product, and engineering teams to advise on technology stack integration.
We're looking for process-oriented people who enjoy working in a fast-paced environment and love learning. You'll take ownership of technical workstreams, advocate for customer business use-cases, and maintain internal stakeholders to foster a cohesive customer experience.
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Company
Tech, Software & IT Services
Simon AI provides a composable customer data platform enhanced by agentic AI, enabling marketing teams to deliver personalized experiences at scale. The platform empowers marketers to define business goals – such as churn reduction or repeat purchase increases – and then leverages intelligent agents to automate execution across multiple engagement channels. Simon AI differentiates itself by uncovering hidden customer signals and activating a significantly broader range of data, allowing even small teams to achieve personalization levels typically reserved for larger organizations. Companies like ASOS and SeatGeek rely on Simon AI to accelerate launches, maximize personalization impact, and drive revenue growth through data-driven marketing.