Head of Creative Services

Role Overview

We are looking for an experienced leader to head our global Client Creative Service function, responsible for scaling our operating model, optimizing processes, and improving service quality.

What You Will Do

Lead the transformation of Client Creative from a design-focused support function into a globally managed, performance-driven service organization, establishing clear governance, KPIs, and technology-enabled workflows.

Why It Might Be a Fit

The ideal candidate is an experienced service unit manager and pragmatic innovator, who can make clear decisions in dynamic environments, adapt best practices, and drive complex changes.

Requirements

• 8-10+ years of management experience in service delivery or operations
• Proven experience managing service teams of 30+ FTEs
• Relevant background in consulting/professional services, shared services, customer service, workforce services, call centers or comparable service environments
• Strong understanding of the consulting business model
• Experiences in operating model design, organizational redesign, process improvement and technology-enabled transformation
• Experience with ticketing systems, workflow tools, dashboards, automation/AI opportunities and quality assurance approaches
• Experience managing budgets, vendors and external service providers
• Strong analytical skills, including KPI design, performance steering and ROI-based decision-making
• General understanding of PowerPoint design, corporate visual identity, data visualization and creative production quality
• Excellent communication and stakeholder-management skills; fluent English required

Benefits

• Competitive suite of health benefits
• Flexible working
• Balance and remote work options
• Professional development opportunities
• Diversity, equity, and inclusion culture