Manager, IT Support

The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team.

Requirements

• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Manage IT support staff; hire, train and mentor team members
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users

Benefits

• Competitive salaries
• Outstanding benefits package