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Job description
As a Customer Support Specialist, you'll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience. The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems.
Provide chat, email, and video-call screen share support to our users, assist customers with troubleshooting and implementation, work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need.
You'll work closely with the Customer Success team and the product team, and you'll have the opportunity to build our growing knowledge base. You'll need to be a great troubleshooter, an effective English-speaking communicator, responsive, good at digesting technical information, and someone who loves helping others.
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Tech, Software & IT Services
Simplesat is a SaaS platform that centralizes customer feedback to help businesses turn opinions into actionable insights. By integrating with existing CRM, marketing, and support tools, it delivers real-time CSAT, NPS, and satisfaction surveys that streamline data collection and analysis. The platform’s key value lies in its ability to reduce churn and boost satisfaction by closing the feedback loop quickly, ensuring no insight is lost. Its intuitive, plug-and-play design and focus on data-driven decision making set it apart in the customer experience technology space.