The Senior Officer, Student Services will execute day-to-day administrative work processes for the successful delivery of centralized customer-centric services to SIMGE learners.
Requirements
- Diploma holders
- At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
- Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
- Bilingual with good command of spoken and written English
- Working knowledge of Microsoft Office software
- Excellent interpersonal, communication and presentation skills
- Good organizational skills
- Ability to engage effectively with people of diverse background
- A team player who is able to work with academic staff and administrative support personnel
- Result-oriented
- Resourceful
- Able to work independently and as a member of multiple and varied teams
