Senior Officer, Student Services

The Senior Officer, Student Services will execute day-to-day administrative work processes for the successful delivery of centralized customer-centric services to SIMGE learners.

Requirements

• Diploma holders
• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software
• Excellent interpersonal, communication and presentation skills
• Good organizational skills
• Ability to engage effectively with people of diverse background
• A team player who is able to work with academic staff and administrative support personnel
• Result-oriented
• Resourceful
• Able to work independently and as a member of multiple and varied teams