Client Success Advisor

The Client Success Advisor owns the ongoing relationship for a portfolio of clients, responsible for client retention, account growth, and tier alignment.

Requirements

• 4+ years managing client relationships in a B2B services or agency environment
• Strong experience with WordPress and web technology services
• Demonstrated ability to identify and close account expansion opportunities
• Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades
• Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention