Customer Success Manager

Role Overview

Drive the partnership with customers from post-implementation phase to ensuring they achieve continuous growth using Sitoo's solution. Assist customers in optimizing Sitoo as part of their ecosystem, including adoption strategies, process improvements, and creating a great customer experience.

What You Will Do

Drive adoption and ongoing use of Sitoo solutions, guide customers through post-implementation phases, maintain account plans, and lead regular business reviews to track performance.

Why It Might Be a Fit

5+ years of experience in Customer Success or Account Management, deep understanding of retail operations and omnichannel ecosystems, commercial mindset, and strong communication skills.

Requirements

• 5+ years of experience in Customer Success or Account Management within SaaS, Retail Tech, or eCommerce
• Deep understanding of retail operations and omnichannel ecosystems
• History of managing client relationships and leading strategic reviews to ensure long-term retention
• Commercial mindset with the ability to use data to find growth opportunities and manage risks
• Strong communication skills for engaging stakeholders and working with internal teams like Sales and Product
• Professional fluency in both Swedish and English

Benefits

• Inclusive culture where everyone feels a sense of belonging
• Support from colleagues and a positive and solution-oriented mindset
• Opportunities for growth and development