Email Customer Support Agent (Healthcare)

We need a resourceful email support agent who can think independently while providing fast, accurate answers to our clinical providers. This is a remote position with US Central Time daytime hours required.

Requirements

• Mastery of written English with flawless grammar, punctuation, and tone control
• Proven ability to think for yourself, diagnose root causes, and propose solutions
• Experience providing email support in a healthcare or SaaS environment (minimum one year)
• Familiarity with help-desk or ticketing tools such as Zendesk, Help Scout, or Freshdesk
• Comfortable updating and maintaining a knowledge base or FAQ system
• Reliable high-speed internet and the ability to work core U.S. business hours

Benefits

• Compensation commensurate with experience
• Flexible schedule (Monday–Friday, approximately 8 AM–5 PM Central Time)