Email Customer Support Agent (Healthcare)
Sleep Center ServicesUnited States
Posted August 7, 2025
Full Time
About the Company
Sleep Center Services delivers comprehensive support to sleep disorder centers and healthcare professionals worldwide. Their core offerings include sleep study scoring and interpretation, home sleep testing, and dental sleep medicine services, enabling clinicians to diagnose and manage sleep disorders efficiently. By integrating advanced analytics with a global network of specialists, the company ensures consistent, high-quality data across diverse settings. Their commitment to precision and accessibility distinguishes them as a trusted partner in the evolving sleep health sector.
Job Description
We need a resourceful email support agent who can think independently while providing fast, accurate answers to our clinical providers. This is a remote position with US Central Time daytime hours required.
Requirements
- Mastery of written English with flawless grammar, punctuation, and tone control
- Proven ability to think for yourself, diagnose root causes, and propose solutions
- Experience providing email support in a healthcare or SaaS environment (minimum one year)
- Familiarity with help-desk or ticketing tools such as Zendesk, Help Scout, or Freshdesk
- Comfortable updating and maintaining a knowledge base or FAQ system
- Reliable high-speed internet and the ability to work core U.S. business hours
Benefits
- Compensation commensurate with experience
- Flexible schedule (Monday–Friday, approximately 8 AM–5 PM Central Time)
