IT Second Level Support Engineer

Role Overview

As an IT Second Level Support Engineer, you will be the central technical point of contact for our customer projects, analyzing incidents and ensuring stable and functioning systems.

What You Will Do

You will process Second-Level-Tickets, conduct technical analysis of disturbances and incidents, and perform remote access to customer systems.

Why It Might Be a Fit

You should have several years of experience in Second Level IT Support, very good knowledge of Linux and Windows servers, and experience with remote access and log handling.

Requirements

• Several years of experience in Second Level IT Support
• Very good knowledge of Linux and Windows servers
• Experience with remote access (VPN, SSH, RDP)
• Basic understanding of databases
• Experience in log handling and system log interpretation
• Understanding of software services and distributed systems
• Experience with incident and ticket processes

Benefits

• Challenging technical tasks with real depth
• Direct work on real customer systems
• Close cooperation with technical, service, and project teams
• Short decision-making paths and a lot of personal responsibility
• Long-term perspective in a growing company
• Attractive, performance-based remuneration
• Flexible working hours / possibly remote part