IT Second Level Support Engineer (m/w/d)

As a Second Level Support Engineer, you will be the central technical point of contact for our customer projects, handling tickets, analyzing incidents, and ensuring stable systems.

Requirements

• Handling Second-Level-Tickets
• Technical analysis of disturbances and incidents in customer environments
• Remote access to customer systems
• Working with Linux and Windows servers
• Analyzing logs, services, and system states
• Starting/restarting services, databases, and applications
• Conducting root-cause analyses
• Incident management including prioritization, escalation, and follow-up
• Collaborative work with Service, Commissioning, and Project Teams
• Technical support during rollouts and on-site deployments
• Active customer communication via email and phone