Client Support Technician

Role Overview

The Client Support Technician is responsible for answering calls, logging tickets, and providing customers with rapid and accurate answers. The individual must possess an IT background and excellent communication skills to assist customers in troubleshooting and resolving problems.

What You Will Do

Answer user calls, emails, and trouble tickets, create and update help desk tickets, work with other support staff, and maintain documentation of Tier 1 processes.

Why It Might Be a Fit

The ideal candidate is a self-starter with refined critical thinking skills, excellent written and verbal communication skills, and the ability to adapt to diverse environments.

Requirements

• High School Diploma/GED
• IAT-I certification
• DoD Secret clearance or ability to obtain
• Valid state driver's license
• Minimum DoD 8570/8140 IAT-I + CE certification

Benefits

• Equal Opportunity Employer