
Job description
We are seeking a highly motivated, self-directed individual to fill the role of a Network Operations Center Lead (Wireless) who will serve as the lead point of contact (POC) for government and customers seeking technical assistance. The successful delivery of projects and effective communication to all levels of staff are key to the success of this position.
Responsible for coordinating the scheduling for the WNOC group, serving as the lead point of contact for government and customers, coordinating training for new contract staff, and providing documentation for daily, weekly and monthly reports.
The ideal candidate will have a strong understanding of network fundamentals, excellent problem-solving and analytical skills, and effective communication skills for interacting with customers, technical teams, and management.
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Company

Tech, Software & IT Services • Corporate Services
SoftTech Consulting is a woman and minority-owned IT consulting firm based in the DC metro area. Specializing in enterprise-class solutions for public and private sectors, SoftTech offers a range of services including network infrastructure support, tactical communications, healthcare IT, national security support, and software development. The company's commitment to continuous quality customer support and its talented team of IT professionals make it a distinctive player in the industry.