Network Operations Center Lead (Wireless)

Role Overview

We are seeking a highly motivated, self-directed individual to fill the role of a Network Operations Center Lead (Wireless) who will serve as the lead point of contact (POC) for government and customers seeking technical assistance. The successful delivery of projects and effective communication to all levels of staff are key to the success of this position.

What You Will Do

Responsible for coordinating the scheduling for the WNOC group, serving as the lead point of contact for government and customers, coordinating training for new contract staff, and providing documentation for daily, weekly and monthly reports.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of network fundamentals, excellent problem-solving and analytical skills, and effective communication skills for interacting with customers, technical teams, and management.

Requirements

• Relevant certifications such as ITIL v3, CompTIA, CCNA
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
• A minimum of five (5) years’ relevant experience in Tier 1 support operations
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
• Hands-on experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
• Effective communication skills for interacting with customers, technical teams, and management

Benefits

• MEDICAL
• DENTAL
• VISION
• 401K
• Short Term Disability
• Long Term Disability
• Life Insurance
• PTO
• PAID HOLIDAYS