IT Support Specialist
Solar LandscapeAsbury Park, New Jersey, United States • New York, New York, United States • Chicago, Illinois, United States • Baltimore, Maryland, United States
Posted April 1, 2026
50000 - 65000 USD
Full Time
About the Company
Solar Landscape is a leading commercial rooftop solar developer in the U.S.
Job Description
The IT Support Specialist I - Tier 1 will provide initial technical support to end users across the organization, serving as the primary point of contact for technical support for resolving hardware, software, and access issues, while providing top-notch customer service.
Requirements
- Deliver Tier 1 technical assistance to end users
- Diagnosing and resolving issues related to Windows and Mac computers, Microsoft 365 applications, printers and peripheral devices, mobile device management platforms
- Creation, management, and resolution of support requests
- Assist with user account management
- Configuration and management of laptops, tablets, and mobile devices
- Recording IT assets
- Compliance with organizational security policies
- On call rotation for tickets and technical issues
Benefits
- Training / Professional development opportunities
- 401(k) with 4% company match
- Summer Fridays
- Flexible remote/hybrid work options
- Paid parental leave
- Team lunches, events, and stocked kitchens
- Medical, dental, and vision coverage
- Company-paid life and long-term disability insurance
