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Job description
The Customer Service Team at SOUNDBOKS is in charge of pre- and post-purchase assistance to all our customers. They are right there to answer inquiries, questions, and create a positive customer experience.
Handle customer inquiries, complaints, and requests through the ticketing system (Zendesk), ensuring timely, professional, and effective resolutions to the issues at hand.
We're looking for someone who is comfortable turning tricky situations with customers into positive outcomes, staying empathetic while keeping business goals in mind.
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Entertainment • Education
SOUNDBOKS is a workplace experience platform that uses music-powered activities to break the routine of office life and foster continuous learning. The company designs real-time, on-the-job programs that help employees overcome social distractions and mental barriers, enabling them to reach their full potential. Its distinctive approach blends community-driven growth, authenticity, and a work-hard-play-hard culture that encourages proactive problem-solving and collaborative success. By prioritizing learning, fun, and respectful honesty, SOUNDBOKS creates an environment where employees can thrive together and deliver better outcomes for customers.