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Job description
This individual will be responsible for coordinating field technicians by performing various duties, including maintaining client relationships, reviewing service calls, and documenting service activity.
Coordinate field technicians, review service calls, prepare technicians for service calls, document service activity, provide communication to customers and technicians, and manage job queue.
Must be detail-oriented, have excellent communication and organizational skills, and be able to handle high stress/high volume workload.
Company
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Corporate Services • Tech, Software & IT Services
Sourcefit is a global BPO provider that delivers scalable offshore staffing and fully-managed outsourcing across customer service, IT, trust & safety, healthcare revenue cycle, accounting, back-office, construction, and digital marketing. With operations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, the firm leverages AI, machine learning, and cost-efficient processes to build enduring, high-quality teams for startups and Fortune 500 clients since 2009. Sourcefit distinguishes itself through a highly-recognised workplace culture, transparent client terms, and adherence to stringent international data-security standards such as ISO 27001, ISO 9001, SOC 2, and PCI DSS. The company’s 2,000+ employees combine close, personal service with cutting-edge technology to help businesses scale risk-free.