Software Support Specialist

Role Overview

The Software Support Specialist maintains strong client relationships through prompt and effective product and service support, utilizing knowledge bases and proprietary troubleshooting techniques.

What You Will Do

Provide technical support to clients via various channels, diagnose and escalate critical issues, and participate in the Learning Lab.

Why It Might Be a Fit

The ideal candidate will have strong technical skills, excellent communication and presentation skills, and the ability to work under pressure.

Requirements

• Proficient in reading, writing, comprehension, and effective presentation skills
• Applies common sense, follows instructions, and demonstrates basic math skills, understanding financial reports
• Punctual, reliable, exercises judgment, applies feedback, monitors performance, maintains professionalism under pressure, and sets/achieves goals effectively
• Strong understanding of products/services, synthesizes complex information, identifies timely solutions, proficient in gathering, analyzing information, and communicates effectively in both 'Techie' and 'End User' languages